Delivery Information
We endeavour to despatch all orders placed by 4:00pm (Monday to Friday), on the same working day.
We despatch orders from Monday to Friday, 9:00am to 4:00pm. All orders placed after 4:00pm will be despatched on the following working day. We are closed and do not despatch orders on weekends or UK bank holidays.
If you have any questions regarding delivery, please do not hesitate to contact us at: [email protected].
UK mainland shipping options and prices:
Over-seas shipping options and prices:
We aim to deliver to most of the world. Our shipping prices are generated based on the size of your order. Your cost of shipping is calculated when you check-out. Most orders outside of the UK and Republic of Ireland are despatched with Royal Mail International Tracked delivery. Most orders to the Republic of Ireland are despatched with Royal Mail Standard International delivery. Please note: Import duties / Customs charges may be applicable.
Returns Information
Extended returns for December
All orders placed on our website throughout December can to be returned to us by 31/01/24. Our Return Standards (found at the bottom of this page) still apply.
All orders placed on our website come with a 30-day satisfaction guarantee. This means that if you are not absolutely delighted with your order or you need a different size, you can send it back to us for either a full refund or an exchange. Your 30-day guarantee starts from when you receive your order. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
We have different return standards for different products. Please read the return standards of the product you wish to return before sending anything to us. We ask that you please try your footwear with socks on. You can find these standards here: Product Return Standards.
If you would like to send something back to us, please fill out the returns form that came with your order and include it within your return. It is important that we know your name, address, order number and whether you would like a refund or an exchange. If we do not have this information, we may not be able to process your request. If you do not have a returns form, please download one here: Download Returns Form.
We ask that you please cover postage costs when returning your item(s) to us, so it is important to keep a proof of postage receipt. Once we receive your return, your request will be processed as quickly as possible.
We will cover the postage costs when sending exchanged items back to a UK address. International exchanges will be subject to a postage charge.
If there is something wrong with your order, please let our customer support team know via [email protected].
Please note: If you are requesting an exchange, you may be asked to pay the difference in price before we despatch your item(s) (when applicable). There is only ONE exchange per order. You are able to return your exchanged items for a full refund, so long as the product(s) meets their return standards, and they are being returned within your 30-day guarantee period (30 days from when you received the original order). If you are unable to return items within this time, please let our customer support team know via [email protected].
If you have purchased our products from a 3rd party retailer, you must follow their returns policy and return your items directly to them.
Our returns address is: FootActive, Unit 3, Murray Court, Wincanton Business Park, Wincanton, Somerset, BA9 9RX.
Return Standards
Return Standards: Insoles
You are able to send your insoles back to us for either a full refund or an exchange, even if your insoles have been worn or trimmed to size.
If you would like to return your insoles to us, you must do so within your 30-day guarantee period. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
Return Standards: Footwear (All Shoes, Flip Flops, Slippers, Socks and Sandals)
Please try your footwear on indoors, with socks on. You are able to send your footwear back to us for either a full refund or an exchange. All footwear must be returned in a saleable condition with the original packaging. If you return footwear and it is not in its original condition, your request may not be processed.
If you would like to return your footwear to us, you must do so within your 30-day guarantee period. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
Return Standards: First Honey®
You are able to send your First Honey® products back to us for either a full refund or an exchange. All First Honey® products must be returned in their original condition with the original packaging. If you return First Honey® products and they are not in their original condition, your request may not be processed. If you are unhappy with your used or opened First Honey® products, please get in touch with our customer support team via [email protected].
If you would like to return your First Honey® products to us, you must do so within your 30-day guarantee period. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
Return Standards: MoFlo NXT Fabric Spray
You are able to send your MoFlo NXT Fabric Spray back to us for either a full refund or an exchange. MoFlo NXT Fabric Spray must be returned in the original condition with the original packaging. If you return your MoFlo NXT Fabric Spray and it is not in the original condition, your request may not be processed. If you are unhappy with your used or opened MoFlo NXT Fabric Spray, please get in touch with our customer support team via [email protected].
If you would like to return your MoFlo NXT Fabric Spray to us, you must do so within your 30-day guarantee period. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
Return Standards: Moji Products
You are able to send your Moji Products back to us for either a full refund or an exchange. All Moji Products must be returned in the original condition with the original packaging. If you return Moji Products and it is not in its original condition, your request may not be processed.
If you would like to return your Moji Products to us, you must do so within your 30-day guarantee period. If you send your return after your 30-day guarantee period without making arrangements with our customer support team, your request may not be processed.
