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About FootActive

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FootActive on the Globe

FootActive is one of the world's leading distributors of orthotic and lifestyle insoles. Originally started in Australia, we now distribute to the United Kingdom, Germany, Holland, France, Spain, Italy and the United States.

We work closely with our team of podiatrists and physiotherapists to make sure our insoles are at the cutting edge of orthotic technology. We distribute a wide range of insoles for a wide range of activities and uses including medical use, sports, every day and children's foot problems. We have been an NHS-approved supplier since 2010 and our sports products are used by athletes across the world.

The body is a biomechanical kinetic chain, where abnormal movements in one joint can interfere with proper movements in other joints. Medical research in the past 15 years has clearly established a link between poor foot function and injuries to other parts of the body such as knee and lower back pain.

FootActive orthotic insoles restore natural foot function, allowing joints and muscles to function more efficiently. In turn, this helps relieve painful conditions and prevents future injuries. Our goal is to offer an easy and effective solution to most common foot complaints. All our products are "off the shelf" and ready to use and are supplied with a 30-day refund or exchange policy. This means you can try our products for 30 days and if for any reason you are not fully delighted with them, just send them back for a refund.

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delivery

Delivery

We endeavour to despatch all orders placed before 16:00 on the same day. Orders placed after 16:00 will be despatched on the next working day.

We only despatch orders on weekdays. All orders placed after 16:00 on a Friday will be despatched the following working day. NB This includes orders placed using a "Next Day" service. We are closed on bank holidays.
If you have any questions regarding delivery, please do not hesitate to contact us.

Please note: We will continue to despatch orders in our given timescale, but some orders may take longer to arrive due to the COVID-19 impact on Royal Mail.

UK mainland shipping options and prices:

Over-seas shipping options and prices:

We deliver to most of the world. Our shipping prices are generated based on how much you order from us. Your cost of shipping is calculated when you check-out. All orders outside of the UK and Republic of Ireland are despatched with Royal Mail International Tracked delivery. Orders to Northern Ireland are despatched with Royal Mail Standard International delivery.

return

Returns

All orders placed on our website come with a 30-day satisfaction guarantee. This means that If you are not absolutely delighted with your order or need a different size, you can send it back to us for either a full refund or an exchange. You can still send an item back to us if you had to trim it to allow it to fit in your shoes.

Please note: Due to COVID-19, it may be difficult to return items. If you are unable to return your items within your 30-day guarantee, please contact us on 01963 33088 or help@footactive.co.uk. We will completely understand.

If you do wish to return your order, kindly include the invoice paperwork (or your name, address and order number), and a note explaining whether you would like to receive a refund or an exchange. If you are exchanging an item, please let us know what you would like to receive in exchange. Once received on our end we will process your request as quickly as possible.

Please ensure that if you wish to return your item to us, you must send it within your 30-day guarantee (30-days from when you receive your order). If you send your return after your 30-day guarantee has ended, without making arrangements with our customer support team, your request may not be processed.

We ask that customers cover the cost of postage when sending a return to us, so please keep a copy of the proof of postage.

Our returns address is: FootActive, Unit 3, Murray Court, Wincanton Business Park, Wincanton, Somerset, BA9 9RX.